Privacy notice

This notice explains how Astela Healthcare (Pvt.) Ltd. uses information you submit through this corporate website. Astela operates from Karachi, Pakistan.

Information we receive

When you send an enquiry, we receive the name, email address, enquiry category and message you provide, along with limited technical information needed for spam prevention and website security. Please do not submit medical records, prescriptions, identity documents or sensitive patient information through this general form.

Why we use it

We use enquiry information to respond, direct requests to the appropriate business team, and maintain reasonable business correspondence and security records. We do not sell submitted enquiry information.

Sharing and retention

Information may be shared with service providers used to host the website or deliver messages and, when required, with lawful authorities. We retain correspondence only as long as reasonably needed for the enquiry, legitimate business records and applicable obligations.

Your choices

You may ask us to review or remove enquiry information where legally permitted by contacting info@astelahealthcare.com. Do not send sensitive patient information to that address.

Website technologies

This website may use essential technical functions for navigation and security. If analytics or nonessential cookies are introduced later, this notice must be updated and any required consent controls added.

The website does not process or store form submissions on its server. Selecting “Prepare email enquiry” opens your email application with a draft; information is only sent when you choose Send in that application. Your email provider and ours handle emails under their respective policies.